ini post utk org yang tinggalkan comment kepada post yang sy telah delete "Celcom Customer Service Sucks".
yes saya bersalah sebab menggunakan kata-kata kesat terhadap CSE. i should have known better. but i was very very furious with the service that i got from CSE. So being a human being, i can't control my feelings so my blog is way to let me feelings out. sorry to those that i have hurt. saya tahu korang mencari rezeki yang halal and kerja korang susah sebab kena layan customer macam saya. skali lagi sy minta maaf atas kata-kata kesat.
nak tahu apa jadi? i've been charge for things that i have not used/done. i called careline. they said yes we will log in the case for you. u don't have to pay the extra charges.u just need to pay the other stuff. so i paid them.
next month, i got barred. i called them up and asked why...they say i have overdue payments. then i told them what happened the month before. so the CSE log in my case and pun a note in the system saying "case being investigated.do not bar this line." so the CSE released my line and told me that if next month i got bar, u just say that there's a note in the system and ask them to check for and they will release your line.so i was okay .
month after next...again i got barred. called them up. i asked why? they said i have 3 months of overdue charges. i was shocked...because i paid every single month. so i asked them what happened to my payment? it seems that all the payments i have made was for the 1st month that i had the extra charges which i was told not to pay. so i told them what happened and i told them what the 2nd CSE told me to say if i kena bar lagi. they say they can not release my line...then the CSE said that he/she needs to go for training and asked me call again later. so afternoon i called them..this time i got released. she said she notice the note that the previous CSE had put. so ok....fine. btw she was very nice and helpful.
next day, after 24 hrs...my line still kena bar. so i called them up. so i tanye why my line x leh gune eventhough you dah release semalam? then the CSE told me...u have overdue payments we can not released your line...so i told the CSE what happened yesterday...tengah- tengah explain, the CSE hung up. so i call again...and i asked for that CSE that hung up..so they passed the CSE to me..and again he/she hung up. ok....so i called again and asked for the same CSE..guess what...he/she got training. OKla...so i just cakap to the CSE on the line....the my friend grabbed my hp and talked to the CSE. she asked so many questions and told the CSE to go here and there and then...the CSE said...oh yeah..i found out why your line have not been released...server failed. okla....i was ok with it. so my friend asked them to released my line again and i finally got it working after 30 mins.
i still have a case which is under investigation....and i pay my bills every month except the extra charges. tetapi perlukah CSE letak telephone on a customer?? i didn't even yell or scold that CSE.....what did i do wrong???
so please..yes i was wrong to say all those foul words but what that CSE did really pissed me off! you should never treat your customer like that.